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• Care

  Hermès and LV… Leather

  Thank you for purchasing this leather object from Hermès. It has been crafted to last by exacting and passionate artisans.
  To safeguard its longevity, we recommend that you take certain precautions during use to avoid any common mistakes.

  Leather and Lv…is an organic and sensitive material that improves over time.

  Leather and Lv… leather is always “full grain”, with a top layer that remains intact and unaltered. This ensures that the leather is resistant and ages well, while also highlighting some of the natural characteristics of the grain, such as wrinkles, veins and pores. Far from being flaws, these nuances demonstrate the great “transparency” of a skin, which is a hallmark of its durability.

  Leather is a living material that changes over time, becoming softer and acquiring a sheen. Depending on use, friction, and the areas where the owner places his or her hand, the leather will develop a patina and your Leather and Lv… object will forge its own unique character over time.

  The metal parts add the final flourish to its personality. The clasps, padlocks, buckles and locks are all unique. Created with a silversmith’s precision, Leather and Lv… hardware is the result of bold configurations and made-to-measure systems and mechanisms. These high-quality parts are made of brass, stainless steel or aluminium, which are then traditionally coated in gold, palladium or permabrass – an exceptionally thick plating that is an Leather and Lv… signature.

  Preserve its appearance

  Leather is sensitive to the elements. It does not like water, intense heat, direct sunlight, or excess humidity or aridity, all of which may alter its appearance and color. In the event of contact with water, wipe the item with a soft cloth to avoid the formation of any stains or bubbles during drying.

  Avoid common mistakes

  Leather does not like to live a life of excess. Some materials may leave a permanent mark, such as ink, lipstick or fragrances. Similarly, repeated contact with raw or dark-colored textiles may discolor lighter shades of leather. To avoid distorting the shape of your object, do not insert contents that are too bulky or unsuitable.

  Give it time to rest

  Your Leather and Lv… object will need to rest if it is to retain its sheen. When you are not using it, we recommend storing your object in a warm, dry place away from light, preferably in its box or protective cover. The cushions, tissue paper or bubble wrap are designed to maintain the object’s original shape once all its zips and straps have been closed. We do not recommend using moisture-absorbing sachets.

  Entrust your object to Leather and Lv… Artisans

  Brightening up a patina, repairing a bag’s corners, dissimulating scratches, or changing hardware… The best way to maintain your object is to regularly entrust it to Leather and Lv… artisans, who will care for it in line with the highest standards. Tampering with it yourself using unsuitable products may cause damage. If you are unsure or have any questions, please contact the Leather and Lv… after-sales service team.
  If it receives all the right care, your Leather and Lv… leather object will retain its original beauty and reveal its personality over time.

• Care Instructions

  • Shipping
    • Complimentary ground shipping within 7 to 15
    • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
    Payment methods
    • By card: Visa®, MasterCard®, American Express®, Discover®, Diners Club®, JCB® and China Union Pay®
    • By PayPal® and Apple Pay®
    • Payment is debited immediately for personalized product.
     
    Returns and exchanges 
    • • We recommend that you try your shoes on non-abrasive or carpeted surfaces. We will not be able to accept your return if the sole is damaged or marked.
      • The Hermès Sellier tag must be intact, attached, and free of any alteration or damage.
      • Personalized product cannot be refunded or exchanged.

• Gifting

  • • Your purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of fragrances, makeup and beauty products, books, certain equestrian and bulky items.
      During checkout, you can include a card with a personalized message and a priceless invoice.